Take a closer look at the individual services that make up our KONE Care™ packages for elevators and escalators.
KONE preventive maintenance helps prevent problems before they appear. We maintain your equipment based on its usage, age, and other relevant factors. Your tailored plan ensures that all individual components and systems are serviced at the right time and according to all relevant regulations – no matter the brand.
With our Breakdown Service for elevators, escalators, and automatic doors, a service technician is quickly dispatched to deal with cases of unexpected equipment failure, stoppage, or erratic operation. Just call our Customer Care Center and a technician will be sent to fix the problem based on the agreed response time in your contract.
If your elevators, escalators, or automatic doors malfunction or have damaged components, KONE technicians can fix them. They will even identify repair needs during regular maintenance visits, often managing to fix the problem before there is any disruption to your equipment.
The Entrapment Rescue Service ensures the quick and safe release of passengers trapped in elevators. Our emergency procedure ensures that a technician is immediately dispatched when our customer care center receives a service request.
The Authority Service for elevators, escalators, and automatic doors ensures that regulatory inspections conducted by an accredited third party are coordinated and managed professionally. It saves you time and effort by having KONE assist or manage inspections, including coordinating visits and providing technical assistance.
