We offer a wide selection of services to provide exactly the level of care you need, whether you need support for a two-elevator building or a complex environment like an airport or retail center. We’ll tailor your maintenance plan to uniquely match your site and equipment, whatever the brand or type.
Maintenance packages
KONE Care™ Standard
KONE Care Standard is the ideal solution when your top priorities are worry-free equipment operation and full safety and regulations compliance.
Includes preventive maintenance, for keeping the elevator in good condition in accordance with the Safe Operation and Technical Inspection of the Elevator
Modular based maintenance
Contacts with professional external KONE " Call Center" - 24 hours per day, 7 days per week, 365 days per year - for the period of the contract
Free calls from customers for the country area on emergency tel. 080080800
Entrapment rescue service up to 1 hour
Reaction for emergency repairs up to 4 hours ( including Saturday and Sunday)
KONE Care™ Plus
KONE Care™ Plus is the ideal solution when your priorities are a clear overview of equipment status and predictability, or if you are responsible for equipment in multiple locations.
Includes preventive maintenance, for keeping the elevator in good condition in accordance with the Safe Operation and Technical Inspection of the Elevator
Modular based maintenance
Contacts with professional external KONE " Call Center" - 24 hours per day, 7 days per week, 365 days per year - for the period of the contract
Free calls from customers for the country area on emergency tel. 080080800
Entrapment rescue service up to 1 hour
Reaction for emergency repairs up to 4 hours ( including Saturday and Sunday)
Free supply and installation of fast worn - out spare parts ( as per attached list)
KONE Care™ Premium
KONE Care™ Premium is the ideal solution when uninterrupted people flow and equipment reliability are critical to your business.
Includes preventive maintenance, for keeping the elevator in good condition in accordance with the Safe Operation and Technical Inspection of the Elevator
Modular based maintenance
Contacts with professional external KONE " Call Center" - 24 hours per day, 7 days per week, 365 days per year - for the period of the contract
Free calls from customers for the country area on emergency tel. 080080800
Entrapment rescue service up to 1 hour
Reaction for emergency repairs up to 2 hours ( including Saturday and Sunday)
Includes all the necessary spare parts, consumptions and the labour for a certaion period of time depending on the contract.
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